The Benefits Activation Gap: what claims data teaches us about employee engagement

Orla Nixon is Vice President and Head of Claim Operations, New York Life Group Benefit Solutions. Prior to joining New York Life, Orla served as Assistant Vice President of Group Benefits Claims at The Hartford, where she led key enterprise initiatives, including Continuous Improvement, and chaired the employee resource group for established professionals. She previously spent 16 years at Aetna’s U.S. Group Life & Disability business prior to its acquisition by The Hartford in 2018.