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    How Conversational and Generative AI is shaking up the banking industry



    Banks are more likely to benefit from generative AI (GenAI) than any other industry, according to analysis from Accenture, with a potential productivity boost of up to 30%. This is no surprise when you consider that to take advantage of AI, organizations require stacks of good data – and for the banking industry, data is plentiful.

    With physical branches closing almost daily, the use of AI to enhance our digital banking experience is on the rise – from improving the customer experience through more efficient service, personalized offerings and greater security.

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