FAQs
How do I find my order number?
Once you’ve placed your order, you will receive an email confirmation where you can find your order number. Pro tip: create an account so you can access more details like order history, shipping time, etc.
I accidentally put the wrong shipping address, can I rectify that?
Our Place allows you to cancel your order within 60 minutes of your purchase. You will find a link at the bottom of your confirmation email. Once you’ve done so, you can place another order with the correct information.
Do I have to pay for shipping?
All orders under $85 will have a shipping charge. You can find the exact fee when you checkout.
I’m not satisfied with my order, can I return it?
Our Place allows you to return your order within 100 days of your order being shipped. You can return free of charge by mail or directly going to one of Our Place stores. However, please note that shipping costs and gift cards are non-refundable. Engraved products can not be returned.
Is the cookware oven-friendly?
Yes, Our Place cookware is oven-friendly. Just make sure to check the recommended maximum temperature on the ‘Care & Use’ page.
Can I use the dishwasher to wash Our Place products?
Our Place recommends hand washing cookware while their tableware is dishwasher friendly.
Hints and tips
Join the referral program: Refer a friend and send them $20 to receive 200 points or $20 in your account.
Check out the Bundle and Save collection: For extra savings, explore the Bundle and Save collection at Our Place. Here, you can find curated sets of cookware, bakeware, and kitchen tools packaged together at discounted prices.
Join the tier system or the Dirty Dishes Club: Create an Our Place account and start earning points. For every $ spent, you earn a point which can be used towards your purchase. There are four stages (guest for joining, friend if you spend $200+ annually, family if you spend 400+ annually, and host if you spend 600+ annually).
Check out the blog: Dive into the Our Place blog, where you’ll find a wealth of recipes, pro tips, and cooking inspiration.
How to use Our Place promo codes
1. Pick a code from the list above and click on ‘get code’.
2. This will show the code and also open a separate tab for the Our Place website.
3. Copy the code on your clipboard and explore Our Place products.
4. Once you’re happy with your selection, go to checkout.
5. Paste the code and click ‘apply’.
6. The page will refresh with the discounted price and you can proceed as normal.
How we source coupon codes
Whether it’s through our affiliate networks, the depths of the world wide web, or our connections with big name brands, here at TechRadar we use every tool at our disposal to source the latest codes. Our coupons team updates each of our pages multiple times a week with the most recent deals, including exclusive coupons negotiated by our Commercial team. We also include the latest sales info directly from retailers to offer the most up-to-date discounts around.
How we test coupon codes
Each coupon you find on TechRadar has been tested before being uploaded by our dedicated Deals & Offers teams. You’ll see a range of offers, from free shipping to student discounts, with savings available on all kinds of products & services. To make sure every coupon is ready to use, we don’t list any user-specific or one-time codes.
We also include all relevant information about coupons, such as expiry dates and any terms & conditions, near the ‘Get Code’ button. You can see the details for an individual offer by clicking on the ‘Terms & Conditions’ text below the code and expanding the code area.
What to do if a coupon code doesn’t work
Although we do our best to ensure all listed codes are tried & tested, sometimes coupons expire or terms & conditions are changed before we can update pages. Our team works hard to make sure our coupons are active and work as intended, and should you encounter an issue when using one, we’ll work just as hard to help.
The best place to start is by checking the requirements. Click “View terms and conditions” to expand the code section and see any guidance on your chosen coupon. For example, you may need to meet a minimum spend, add other items to your basket to qualify for a multibuy offer, or confirm that your chosen code applies to the items in your basket (i.e. 10% off laptops).
If you’re still having issues using your code, you can email our customer service team on coupons.techradar@futurenet.com. Include as many details as possible – such as which code you used and which coupon page it’s listed on so our team can address your issue as fast as possible.
How we make money
When it comes to coupons, TechRadar earns money via a commission-based model. For every brand we have a coupon page for, we’ve negotiated a deal that means we earn a percentage of total basket value in commission back from every order.
Using this model means we can offer our coupons to our customers free of charge. You won’t pay any fees to add your chosen coupon to your basket – you’ll simply pay the final order total once your discount has been applied.
If you want to find out more about TechRadar’s coupons pages, you can visit our dedicated page on How We Source Coupon Codes and How to Use Them for more information.
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udita.choudhary@futurenet.com (Udita Choudhary)
