Tech

AI tastebuds are better at identifying what’s in food than you

Picking out individual ingredients from a dish can be a fun, if difficult, part of a meal. Professional chefs and food scientists can...

How to Detect Call Avoidance Without Micromanaging

When call center reps avoid taking calls, it creates problems across your entire operation.  Customers get stuck on lengthy hold times, the call...

7 Causes of Call Center Burnout Any Employer Can Address

Call center burnout is a real phenomenon that affects your most dedicated employees. The harder someone is willing to work, the greater the...

Is Automated IVR Testing Reliable? Yes, With Oversight

Companies should conduct IVR testing routinely to ensure that their Interactive Voice Response (IVR) system is fully functional. Problems with IVR functionality, user...

8 Simple Call Center Best Practices That Require $0 Spend

If you have ever worked in a call center, then you know following best practices is really hard. For many teams, especially those...

AMD Reveals Fleet of Chips for Heavy AI Workloads

AMD announced the upcoming release of its most powerful AI chips to date, the Instinct MI325X accelerators, on Thursday. “Our goal is to drive...

Firefox Update Patches Exploited Vulnerability

Mozilla, the company behind the browser Firefox, issued a fix on Wednesday for a zero-day vulnerability they say has been exploited. NIST lists...

Intel’s already working on its 3rd-gen Celestial GPUs – but we’re still waiting for discrete 2nd-gen Battlemage graphics cards

Intel is already working on support for its Xe3 GPU architecture in Linux – even though Xe3, codenamed Celestial, won’t be used in...

Amazon’s new AI guides know what you want to buy before you do

Amazon is infusing AI into a new facet of its online shopping experience with the release of its AI Shopping Guides. The new...
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