Creative Chat Wireless business headset review

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The Chat Wireless from Creative is a lightweight Bluetooth headset designed for business use. It doesn’t seek to reinvent the wheel, but instead deliver exceptional comfort and crystal-clear audio at what I’d consider to be a very fair price.

As a chap who lives inside his headphones – for everything from conference calls to music playback and gaming sessions – I was keen to see how well they performed.

Spoiler alert: they’re definitely worth a look if you’re a professional. Yes, I have issues with the buttons, but the design, price, and overall quality of the audio and noise-canceling mic are excellent.

Creative Chat Wireless: Price & availability

The Creative Chat Wireless headset is currently priced at $70 from Creative’s official US site – while in the UK, it’s retailing for £50 via Creative.

I’m also seeing it available on Amazon.com and Amazon.co.uk for the same price.

Compared to alternatives, it’s priced pretty much at the low- to mid-range – it’s certainly not as pricey as offerings like the Jabra Evolve 2 65 Flex I’ve reviewed, which far surpasses the $150 mark.

Creative Chat Wireless: Design & features

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The Creative Chat Wireless headset during our review — (Image credit: Creative // Future)

The design of the Chat Wireless headset is par for the course and in line with what I’d expect from a unit at this price. Inside the box, there’s the headset itself, a USB cable, the USB dongle, and a quick start manual.

In hand, the headset is impressively lightweight with plenty of give to fit a range of head sizes. The band is made of a firm plastic, neatly rounded on one side, which I think gives it an attractive, premium style compared to bland, budget headsets. Encompassing the top is padding for a more comfortable fit. As an accent, there’s bronze-colored metal connecting it to the pads.

I found the earcups well-cushioned, with a foam interior covered with a synthetic material. They fit nicely over the ear, but don’t envelope them in the way casual consumer headphones do. These also swivel inward for easier storage – although they aren’t foldable and don’t come with a case.

On the left earcup is a USB-C port for charging and separate volume up and down buttons. I particularly like how they’re positioned on either side of the band, so I wasn’t blindly fumbling for the correct one.

It’s also home to the stowable microphone, which rotates both ways and features a physical mute button. At the base of the mic is a Call button, used to turn the unit on and off or entering Bluetooth pairing mode.

All in all, the headset boasts a simple and efficient design with all the core features you’d expect.

Creative Chat Wireless: Performance

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I’ve said it before and I’ll say it again: the Chat Wireless is light, tipping the scales at 0.3lb / 137g when I weighed them. It’s the sort of headset you can easily wear all day (and I did) without discomfort. If you’re taking a lot of calls, they’re pitch-perfect in this regard.

When wearing the headset, it’s surprisingly firm on the ears – and while there’s no noise-cancelling on the earcups, the snug fit did prevent extraneous background noise filtering in.

I found audio quality to be excellent, with just the right amount of bass and treble, while voices had the correct timbre. I used these for video calls using both Bluetooth and the USB dongle, as well as hooking up via Bluetooth to my phone to listen to music and podcasts, and a Nintendo Switch 2 while playing games. Each time, I experienced no tinniness here, which I sometimes find from cheaper devices.

Microphone quality came out incredibly clear. There is noise-canceling on the mic and in my own tests, this worked well. Which is useful, as I have an especially vocal cat that likes to make its presence known during calls. I experienced absolutely no issues throughout my use, and yes, the mute button on mic works instantly and well (a perennial fear of mine). A discrete voice will whisper in your ear to let you know when it’s muted or unmuted, and the LED simultaneously switches from blue (unmute) to white (mute), too.

All button presses feel soft and pleasant – neither too clicky nor too mushy, but somewhere in between. However, I did find when attempting to adjust the volume, I had to be quite firm in order for it to register. Light taps just won’t work here.

This wasn’t the case with the Call button, which was immediately responsive when answering calls and hanging up. Other features like holding the volume buttons to skip tracks during playback or tapping the Call button to play or pause worked well.

Where I did run into problems, though, was when hitting this button multiple times to activate the various functions, like redial or opening my AI assistant. It took some time to figure out the appropriate amount of time between each click. It needs to be neither rapid nor too drawn out. Experimentation is recommended.

But where it really counts – audio and mic quality – I was highly impressed, and confident I was being heard. Never once did I have to ask “Can everyone hear me?” or “Is this thing on?”

Creative Chat Wireless: Final verdict

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Whenever I’m reviewing a device like this, I ask myself: Would I buy this with my own hard-earned cash? And, considering the cost and the overall audio experience, this one is a resounding yes. It’s impressively lightweight, and ideal for professionals in an office or home office setting.

I do have some issues with the buttons, which could be more responsive – but to some degree that might be user error on my part – and some may wish for extra features like a foldable design or a storage case. And if you prefer a wired connection, these aren’t the ones for you, as they’re wireless-only.

But for a low- to mid-range wireless unit that makes meetings more bearable, especially if you’re using them all day, they’re one of the best Bluetooth headsets I’ve used.

Should I buy the Creative Chat Wireless?

Buy it if…

✅ You wear a headset all day: The Chat Wireless is pleasantly lightweight for all-day use, and the earpads feel snug over the ear without pressing against them too hard. I found them to be very comfortable, even after wearing them for hours at a time.

✅ You want a well-priced headset with all the core features: It’s not overloaded with unnecessary features or expensive technology, but audio quality is great and the buttons deliver a multitude of additional functions for navigating calls and playback.

Don’t buy it if…

❌ You need wired and wireless connection: As the name suggests, this headset is wireless only using Bluetooth 5.4 or the USB dongle. Creative does sell the Chat USB, which has a slightly thicker design but near-identical price with – you guessed it – a wired USB connection.

❌ You want noise-canceling audio: While the mic does have noise cancelation, the earcups don’t have this feature. I didn’t find this to be an issue even in somewhat active rooms, but it may be a deal-breaker for those in noisy workspaces.