Travelers wait in line at a Delta Airlines counter at Ronald Reagan National Airport in Arlington, Virginia, on July 19, 2024. Airlines around the world experienced disruption on an unprecedented scale after a widespread global computer outage grounded planes and created chaos at airports.
Ting Shen/Bloomberg via Getty Images
Delta Air Lines is offering flight attendants extra pay to help staff trips as the airline’s disruptions continue after Friday’s IT outage, according to a staff memo seen by CNBC.
The Atlanta-based airline canceled more than 600 Sunday mainline flights, about 17% of its schedule, according to FlightAware, more than any other U.S. airline.
“We’ll spend time learning from this to ensure our capabilities to recover from future events are improved,” according to the staff memo, sent on Sunday. Delta didn’t immediately comment.
The disruptions have persisted at Delta while most other carriers have recovered. American Airlines said it was almost back to normal by Saturday.
The delays and cancellations are putting Delta in a rare spotlight for the carrier whose leaders pride themselves on reliability and punctuality.
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