With over 100 different brands to compare as of late 2025, choosing an NBN provider that you know will deliver a reliable and (perhaps even more importantly) affordable service can be a tricky feat. And even when you think you’ve found your ideal provider when it comes to speed and pricing, lingering questions can often remain. For example, if you run into any technical hiccups with initial setup or in the future, can you be sure you’ll get the support you need?
One NBN provider that prides itself on ticking all the above boxes is Flip. The Australian-owned and operated telco isn’t just a favourite of ours here at TechRadar, but its strong reputation for affordability and service has earned it numerous product of the year awards (from prestigious brands like Finder, WhistleOut and Mozo) as well as a legion of happy customers – and they’re not shy about singing its praises. Here’s why you should consider switching to Flip for your home internet service and join thousands of other satisfied subscribers.
Great value, first and foremost
Perhaps the main reason why we’re such fans of Flip is the sheer value it offers. Considering the vast majority of NBN providers now promise maximum plan speeds (or close to them), in our mind it makes sense to go with a provider that’s competitive when it comes to pricing.
Flip has that covered, and then some – especially right now, as it’s currently offering 8-month introductory discounts on two of its most popular speed tiers, NBN 25 and NBN 500. Generally speaking, when internet service providers (ISPs) offer sign-up discounts on their plans they run for 6 months or less, but Flip is consistently committed to offering exceptional value, and so it’s added an extra couple of months beyond the norm for even greater savings.
Moreover, these discounts come on top of Flip’s already affordable plan pricing, so even when the introductory discount comes to an end, you can be sure you’re getting a super competitive rate for your NBN service.
The 8-month discount on the NBN 500 plan is particularly noteworthy, as it makes this newly released speed tier accessible to many. It costs just AU$69 a month for the first 8 months, before reverting to its regular ongoing price of AU$83.90 per month. The average monthly cost of an NBN 500 plan at the time of writing is just over AU$93p/m, so in both instances, Flip is well below this benchmark figure.
What’s more, Flip offers new customers a 14-day satisfaction guarantee whereby if you’re not totally satisfied with the service you’re receiving, you’re free to leave without charge. While it’s par for the course that NBN providers don’t lock you into a contract, meaning you’re free to leave after as little as 1 month, it’s uncommon to come across a completely risk-free, zero-cost guarantee such as this.
Flip is a TechRadar preferred partner (What does that mean?)
Support that’s fast and friendly
In the majority of cases, you shouldn’t run into any issues when you connect with Flip – but this is technology we’re talking about, so as we all know it’s only natural if an occasional issue arises. With a Flip NBN service, you’re never going to be left high and dry thanks to its professional, well-trained and friendly support team.
Technical support is available 7 days a week via phone, email and a self-service portal. You can also log a support request on Flip’s website and ask for a specific time and date for an agent to call you back – no more waiting on hold for hours, or changing your plans to ensure you don’t miss the call.
Flip’s commitment to providing first-class customer service goes further than a list of contact methods, however. The telco ensures every member of its customer support team goes through a rigorous training program so that everyone has the same technical knowledge to offer resolutions to problems as quickly as possible. Not only does this mean that, in most cases, you won’t need to have an issue escalated to someone higher up the chain, it also means you’ll speak to the same staff member until your issue is resolved.
Flip’s philosophy for its support team is that customers’ issues should be treated as if they were coming from a friend or family member – meaning they’ll seek to resolve any problems in a fast and fuss-free fashion, keep the customer apprised of any updates as they occur, and also follow-up after a case is closed to ensure it was resolved to the user’s satisfaction.
Satisfaction, exemplified
And you don’t need to just take our word for it. Flip has thousands of positive user ratings on ProductReview.com.au. That’s especially noteworthy when you consider that most people will only leave a review when a product or service doesn’t meet their expectations – so just the fact that so many users have taken the time to leave a positive review for Flip speaks volumes.
Numerous satisfied customers have even taken the time to comment on the positive experience they’ve had with the telco. Not only do many praise the internet service they receive, but even go so far as to thank the various team members who’ve helped resolve their technical issues.
What’s perhaps even more encouraging is the variety of names that get mentioned. In our experience looking at reviews of other NBN providers, one or two names tend to get mentioned at most. For Flip, multiple team members are given praise, highlighting how thorough and valuable the telco’s ongoing training is when it comes to ensuring the technical team has the tools and knowledge to provide customers with first-class support.
How to sign up
If you’re keen to switch to an NBN provider that offers highly competitive plan pricing, but still offers great customer service, head to the Flip website to view the full selection of NBN plans.
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