Amazon could owe you a refund on your Prime subscription if you live in the US, and I’m here to explain what you have to do to find out if you’re eligible, and how to claim your money back if you are – it could be as much as $52, which is nothing to sniff at.
As a quick explainer for why you’re getting a refund: just a few months ago in September last year Amazon reached a $2.5 billion settlement with the US Federal Trade Commission over claims it enrolled customers in Prime without their consent, and knowingly made it a challenge to cancel subscriptions.
Because of this starting in November last year Amazon started issuing automatic refunds to many affected Prime members, but if you haven’t received your refund automatically then you’ll need to put in a manual claim – something which you’re now able to do.
How to claim your refund
Starting this month Amazon has been sending claim notices by mail and email to the address and email address associated with the Prime membership.
That notice will detail the form you need to file in order to process your refund, and you’ll have 180 days to submit your claim, with Amazon then having 30 days to review your claim. If approved, payment should come soon after through your choice of PayPal, Venmo or a mailed check.
The FTC itself has a stark warning – you will never be asked to pay for your refund. So if you receive an email which says you need to pay a fee to get your reimbursement, it’s likely a scam, and be careful giving your personal information to unknown contacts.
If you’re ever unsure about a possible claim notice you can contact admin@SubscriptionMembershipSettlement.com for assistance. That’s the official Amazon email address for this refund scheme.
Can’t find your claim notice?
If you can’t find your claim notice here’s a few things to try.
Firstly, wait a couple more days. You have three months to submit your manual claim so you can afford to wait a little longer, and if your notice has been mailed to you physically by Amazon it will take a little longer to reach you than an email would.
Then, check if you’ve received a refund already. Amazon sent out information about automatic refunds between November and December 2025, so check your inbox and spam folders for details. Even if you missed the email notification Amazon will have mailed you a check to the shipping address tied to your Prime address, so keep an eye on your physical mailbox too.
Next check if you are eligible for a refund. According to the official FTC page the requirements are:
- You must be a Prime customer in the US
- Signed up through a “challenged enrollment flow” or tried to cancel online but were unable to do so between June 23, 2019 and June 23, 2025
- Have used no more than three Amazon Prime Benefits (including Prime Music or Prime Video products offered for free to Prime subscribers) in any 12-month period after signing up
The “challenged enrollment flows” are any of the following: “The universal Prime decision page, shipping selection page, single page checkout, or the Prime Video enrollment flow” according to the FTC. So if you signed up another way, signed up at a different time, or used four or more benefits in a 12 month period (for example you watched a Prime Video show, streamed a song through Prime Music, streamed a game through Luna, and got free shipping on even a single package all within a year) you won’t be eligible for a refund.
Lastly, if you’re confident you should be eligible but haven’t been contacted you should reach out to admin@subscriptionmembershipsettlement.com via email.
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hamish.hector@futurenet.com (Hamish Hector)
