FAQs
Does Panda offer free shipping?
Standard delivery is free between Monday to Friday 8am – 7pm. Standard delivery comes default on orders of memory foam pillows, mattress toppers and bedding sets, or on any orders worth £30 or more. If your order does not meet these criteria, delivery fees will be displayed at the checkout before you place your order.
What is the Panda Warranty?
Depending on the product you’ve purchased, items are covered by either 1, 2, 5 or 10 year warranties. Generally, the larger products are covered by Panda’s “lifetime” (10 year) warranties. Whatever the length of your warranty, you’re covered from any manufacturing faults, and entitled to a replacement or refund in the event of any issues.
What is the Panda returns policy?
Panda lets customers return items within 30 days of making their purchase if they’re unhappy under their 30-night trial. Just get in touch with the customer support team and they’ll send you a returns label. Within 10 days of getting your returns label, you’ll need to arrange a return with one of the brand’s courier partners.
How do I contact Panda?
If you want to get in touch with the Panda customer service team, you can do so in a number of ways. First, you can call +44 (0) 208 935 5380, or you can email info@pandalondon.com. Finally, there is a live chat feature, which is available Monday to Friday between 8am – 8pm and Saturdays and Sundays 9am – 6pm.
Hints and Tips
Opt for bundles: If you’re looking to buy multiple products, check out the Panda bundles. You can opt for mattresses with a duvet, a pillow, bedding and eye masks, or smaller bundles such as a duvet with a pillow, bedding and eye masks, or just a mattress topper with eyes masks and a pillow. Bundles offer you savings on the cost of buying each item separately, so if you’re in the market for the whole set, you can get a better deal this way.
Wait for sales: Panda also runs sales at different points throughout the year, such as during summer or for Black Friday. You can expect to see as much as 20% off the usual price of selected products, including mattresses, duvets, pillows and mattress toppers.
Join the newsletter: If you want to stay up to date with the latest Panda products and promotions, you can also join the newsletter by providing your email address through the website. You’ll get the latest updates sent directly to your inbox so you never miss a chance to save.
How to use Panda discount codes
1) Browse the list of Panda discount codes at the top of this page and find one you’d like to use.
2) Click “Get Code” next to the code you want to use to reveal it in a new tab.
3) Copy the code to your clipboard for later, then head back to your old tab to visit the Panda website.
4) Start shopping for the products you want to buy, adding them to your basket as you go.
5) When you’re ready to order, click on your basket to review your order at the checkout.
6) Look for the field marked “promo code” and paste your code here.
7) Click “Apply” to amend your order total in line with the discount.
How we source voucher codes
At TechRadar, we have a number of tools at our disposal to help us find the latest voucher codes. Our Vouchers team uses connections with big name brands, our affiliate networks, and the world wide web to source the latest & best codes for our pages. Each page is updated multiple times a week with sales info, exclusive codes negotiated by our Commercial team, and a number of ways to save on your next online order.
How we test voucher codes
Every code listed on TechRadar is tested before it’s added to our pages by our Vouchers team. We include a range of offers including student discounts, sale prices, free shipping, & more across a number of categories of products & services. Each code is checked to ensure it is accepted at the checkout, and you won’t find any one-time use or user-specific codes.
The expiry date and any terms & conditions of each code are also displayed on the page, next to or below the ‘Get Code’ button, for added clarity. Click the text that reads ‘Terms & Conditions’ to expand the corresponding area, where you can read more about any requirements your order will need to meet in order for your chosen coupon to be accepted.
What to do if a voucher code doesn’t work
We take the utmost care to verify every code before it’s uploaded, and include as much relevant information as we can find to make using our codes as straightforward as possible. However, sometimes codes expire or are amended before we’re able to refresh our pages, and codes may not work as intended.
Should you experience any issues, it’s always best to start by checking the terms & conditions on the page. Click “View terms and conditions” and the code area will expand. You’ll see all applicable criteria listed in this area. For example, you may not meet a required minimum spend (i.e. spend £20 or more); you may not have enough times in your basket (e.g. you have only selected 2 products when trying to redeem a 3 for 2 multibuy offer), or your chosen offer may only apply to a certain type of product (i.e. 10% off laptops).
If issues persist once you’ve checked that you’ve met any necessary requirements, you can get in touch with our support team by emailing coupons.techradar@futurenet.com. Please provide as much detail about your issue as possible – including which code you used and where you found it – and we’ll be in touch to provide support as soon as we can.
How we make money
All the money TechRadar makes through its voucher pages is earned through a commission-based model. We have deals in place with every retailer that has a voucher page on our site, and every time someone makes a purchase using one of our codes, we earn a percentage of the total basket value back in commission.
Thanks to this model, we can offer all of our codes & discounts completely free of charge. You’ll never be asked to pay a fee to redeem an offer on our site – all you’ll pay is the discounted price of the products or services you’ve chosen to buy.
If you want to find out more about TechRadar’s voucher pages, you can visit our dedicated page on How We Source Voucher Codes and How to Use Them for more information.
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james.pickard@futurenet.com (James Pickard)
