FAQs
When can I expect to receive my order?
Most in-stock items will be shipped within 24 hours of placing the order. You will receive an email confirmation with the shipping information and tracking number. Custom orders will take longer to be shipped and can take about 2-3 weeks.
What countries does Rugs USA ship to?
Rugs USA ships within the Contiguous United States, Alaska, Hawaii, Puerto Rico, and Canada.
I’m not happy with my order, how do I return it?
Returns can only be made within the Contiguous United States, Alaska, and Hawaii. Most products can be returned within 30 days of delivery. Please make sure to include the Rugs USA return label which is provided at the start of the return process.
Is it possible to exchange my rug for another item?
You cannot exchange your rug for something else. The best option here would be to return the order and receive store credit that does not expire.
What is a rug pad?
Rug pads can be used under your rugs which helps in keeping the rug in place without any slippage. They also add an extra layer of cushioning, making your rugs feel softer underfoot, and reducing friction. You can browse and purchase a variety of rug pads directly on the website.
Can I request a sample for my custom rug before I make my purchase?
Rugs USA offers 12×12 samples for most of the custom orders. Add as many samples as you wish in your cart. Each sample is priced at $5 and will be delivered within 2-3 days.
How do I match the sample to the rug on the website?
Each sample will have a label on the back with a name, color, and a QR code. Simply scan the QR code, and you’ll be taken directly to the specific rug on the website.
Hints and tips
Shop on clearance: Rugs USA offers a separate clearance section where you will find high-quality rugs at a fraction of the price. Clearance items change frequently, so keep an eye out for new bargains.
Shop by category: Have a seamless shopping experience by filtering the category type for sizes, patterns, colors, etc.
Collaboration collection: Rugs USA has partnered with influential celebrities like Ashley Tisdale, Emily Henderson, Arvin Olano, and many more to curate exclusive collections based on their styles and aesthetics.
The Roll-Out blog: Find extra inspiration, tips, and styling ideas to help you choose the right rug for your home. Here you can also find design advice and practical guides on rug care.
Have the rug shape and size in mind already: Make sure to measure the dimensions of the room you want the rug to fit. This will ensure you make the right choice and avoid any sizing mishaps.
Get a sample before making a purchase: If you’re unsure about the color or texture of a rug, ordering a sample is a smart way to make an informed decision. Each sample costs $5 and is delivered within 2-3 days.
How to use Rugs USA promo codes
1. Pick one of the promo codes from our list above and click on ‘get code’.
2. Copy the code on your clipboard and go to the Rugs USA website.
3. Find the item you want to purchase and checkout.
4. Paste the code from your clipboard onto the promotional code box and click ‘apply’.
5. The page will refresh with the discounted price and you can proceed as usual.
How we source voucher codes
At TechRadar, we have a number of tools at our disposal to help us find the latest voucher codes. Our Vouchers team uses connections with big name brands, our affiliate networks, and the world wide web to source the latest & best codes for our pages. Each page is updated multiple times a week with sales info, exclusive codes negotiated by our Commercial team, and a number of ways to save on your next online order.
How we test voucher codes
Every code listed on TechRadar is tested before it’s added to our pages by our Vouchers team. We include a range of offers including student discounts, sale prices, free shipping, & more across a number of categories of products & services. Each code is checked to ensure it is accepted at the checkout, and you won’t find any one-time use or user-specific codes.
The expiry date and any terms & conditions of each code are also displayed on the page, next to or below the ‘Get Code’ button, for added clarity. Click the text that reads ‘Terms & Conditions’ to expand the corresponding area, where you can read more about any requirements your order will need to meet in order for your chosen coupon to be accepted.
What to do if a voucher code doesn’t work
We take the utmost care to verify every code before it’s uploaded, and include as much relevant information as we can find to make using our codes as straightforward as possible. However, sometimes codes expire or are amended before we’re able to refresh our pages, and codes may not work as intended.
Should you experience any issues, it’s always best to start by checking the terms & conditions on the page. Click “View terms and conditions” and the code area will expand. You’ll see all applicable criteria listed in this area. For example, you may not meet a required minimum spend (i.e. spend £20 or more); you may not have enough times in your basket (e.g. you have only selected 2 products when trying to redeem a 3 for 2 multibuy offer), or your chosen offer may only apply to a certain type of product (i.e. 10% off laptops).
If issues persist once you’ve checked that you’ve met any necessary requirements, you can get in touch with our support team by emailing coupons.techradar@futurenet.com. Please provide as much detail about your issue as possible – including which code you used and where you found it – and we’ll be in touch to provide support as soon as we can.
How we make money
All the money TechRadar makes through its voucher pages is earned through a commission-based model. We have deals in place with every retailer that has a voucher page on our site, and every time someone makes a purchase using one of our codes, we earn a percentage of the total basket value back in commission.
Thanks to this model, we can offer all of our codes & discounts completely free of charge. You’ll never be asked to pay a fee to redeem an offer on our site – all you’ll pay is the discounted price of the products or services you’ve chosen to buy.
If you want to find out more about TechRadar’s voucher pages, you can visit our dedicated page on How We Source Voucher Codes and How to Use Them for more information.
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udita.choudhary@futurenet.com (Udita Choudhary)
