Salesforce upgrades AI agent platform to Agentforce 2dx
Proactive, automated bots could address the ongoing skills shortage
A new marketplace for pre-made templates is also launching
Salesforce has announced a significant upgrade which enables its AI agents to operate autonomously, moving beyond reactive chat-based interactions to increasingly powerful and proactive bots.
The company’s announcement centers around the next generation of Agentforce – Agentforce 2dx, which provides improvements to efficiency, agility and scale, as well as integrating with existing data systems, business logic and user interfaces.
