- Samsung Galaxy Watch users are complaining of resetting issues
- Galaxy Watch 7 and Ultra users appear to be affected
- Users say their watches go through a forced reset that requires setting up the watch again
A slew of Samsung Galaxy Watch users are reporting that their Galaxy Watch 7 and Galaxy Watch Ultra models keep encountering a forced-reset issue that requires them to setup their devices again.
I was first alerted to the issue by reader Spike, who reached out to me about a problem with their Samsung Galaxy Watch 7. Since the last update, they and other users have noticed the Watch 7 randomly disconnecting from the phone it’s paired with, such that the Samsung Galaxy Wearable app won’t recognize the watch, requiring a factory reset to re-pair.
“For me this happens about once a week,” Spike told me. “I contacted Samsung who wanted me to send my watch in, but I’m pretty certain it’s a software issue since a lot of people on the forum are having the same issue.”
Samsung Galaxy Watch reset issue
A Samsung Community forum scoured by TechRadar does indeed reveal an extensive thread of users who seem to be suffering from this issue.
“For no apparent reason, my watch keeps doing a forced reset,” the original poster said. “I then have to go through the whole process of setting it up again,” they added, even mentioning that the latest hiccup completely changed some watch settings.
Other users chimed in to say that they’ve been experiencing the same issue. “Me too. 3 times now in under 2 weeks,” one user replied.
The thread is titled ‘”Galaxy Watch 7/Ultra resetting’, which seems to indicate that this problem is affecting Samsung’s two best Android smartwatches; it’s unclear if it extends to any other models.
The precise nature of the issue and its extent are little murky, but users are definitely reporting persistent forced resets on their Galaxy Watches, often multiple times a week. At least some of the time, this requires users to go through the setup process to reconnect the watch.
We’ve reached out to Samsung regarding the problem, but this is definitely a developing issue, and one that appears to be fairly prevalent.
The Samsung forum post has 24 likes and over 300 replies from similarly affected users. Samsung also recently confirmed that some of its watches were not tracking sleep properly, and recommended a fix to users.
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stephen.warwick@futurenet.com (Stephen Warwick)
