Some businesses expect to hire more workers thanks to AI, not sack them

Box finds 2 in 3 ITDMs expect headcount to grow over the next three years as AI evolves
New roles – like agent operators and automation specialists – will emerge
Nearly all ITDMs admit stronger governance would help

New research from Box has claimed two in three (65%) UK IT decision-makers expect overall headcount to grow over the next three years, not shrink.

In fact, only 14% believe headcount will decrease, with the consensus generally pointing toward AI creating new jobs, not replacing human workers.

This shift in narrative comes at an important point for AI, as it evolves from experimentation to actual deployment.

AI is creating new roles, not eliminating them altogether

Box now believes we’re entering the era of the ‘agentic enterprise’ where AI agents are embedded into everyday workflows and have organizion-wide knowledge and context, but even as they become more sophisticated and capable, the impacts on human workers are expected to be positive.

Of all the companies using or testing AI agents, only 8% say they’ve led to job losses today.

Among the roles more likely to be created are AI agent operators within IT teams – nearly half (48%) of all organizations are hiring for this role. Workflow automation specialists (32%), security, risk and compliance professionals (31%), change management and AI enablement roles (31%) and AI ethics and governance specialists (26%) are also crucial opportunities for human workers.

“As organisations embrace the next phase of AI, the focus is increasingly shifting from individual productivity gains to transforming how work gets done,” EMEA President Samantha Wessels commented.

Though only around one in three companies are hiring for security professionals, the opportunities could grow further as nearly one in two (45%) experience an AI-related data exposure incident.

Rather than framing the opportunities as being capped, with either humans or AI helping to meet goals, Box proposes a higher ceiling where AI and humans can work together to push goals even further. Most ITDMs (94%) now believe better governance would help them adopt agentic AI faster.