- Some Spotify users say they’re still experiencing app crashes
- The problem was first acknowledged by Spotify on Tuesday November 18
- Spotify support says it is “aware that this issue is still ongoing”
A curious Spotify bug that causes the app to crash is continuing to affect many users, over two days after it was first reported and acknowledged by Spotify.
We first reported the issue on Tuesday November 18, when a thread on Spotify’s ‘Ongoing Issues’ community page started to gain hundreds of votes and comments. Strangely, the problems weren’t confined to one platform, with users across iOS, Android and Mac all reporting a similar issue.
Initially, it seemed that the app crashes were related to listening to podcasts, as those posts gained the largest number of upvotes (indicating that others were experiencing the same thing). However, more recent posts say that the app simply “starts and closes within a fraction of a second” and is unrelated to podcasts.
It’s possible that there are several Spotify issues here being reported in the same thread, which is titled “app is crashing when starting a podcast”. Either way, the latest message from Spotify’s forum mod is that “our teams are aware that this issue is still ongoing, and are continuing to investigate”.
This is a change from Spotify’s line from two days ago, where it said “we’re happy to say that this should now be fixed”. That statement is still the latest one on the Spotify Status account on X. I asked Spotify for further comment on the issue and it said it didn’t have any further updates at this time.
What can you do?
If you’ve been hit by this issue, the only piece of official advice is to make a clean install of the Spotify app. Spotify says that “some users have noted that this helps solve the issue”, but others in the thread’s replies say that even this hasn’t done the trick.
Doing a clean install doesn’t come without its drawbacks – you’ll need to redownload any downloaded music and podcasts for offline listening and the settings will also return to their defaults. However, your playlists, likes and more will be kept intact, because (unlike downloaded music) they aren’t stored locally.
If you want to give the clean install a try, the process is slightly different across platforms. On Android, go to your phone’s Settings > Apps > choose Spotify > tap Storage / Storage & cache memory > go to Clear storage / Clear data > Clear cache. Then return to the previous screen and tap Uninstall.
On iOS, instead open the Spotify app, then tap your profile photo in the top-left. Then go to Settings and privacy > Data-saving and offline > Storage, then click on Clear cache. Now go to your phone’s Settings > General > iPhone Storage > Spotify > Offload the app, then confirm and tap Delete app. Reboot your iPhone and then go the App Store to reinstall Spotify. For other platforms, check out Spotify’s official process for those.
Hopefully, that’ll do the trick, but it still hasn’t hasn’t worked for many people, according to recent forum posts. One from today says “I’ve tried a clean reinstall on my iphone (iOS 18.6.2) and the app still doesn’t load. The Spotify logo appears but then crashes.”
With many reporting that they’re now on day three of not being able to use their Spotify Premium accounts, it seems a further backend fix is needed. We’ll be chasing up Spotify for an update, but in the meantime let us know if you’re also affected in the comments below.
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mark.wilson@futurenet.com (Mark Wilson)
