We’ve had a couple of early reports of Steam Machine failures, describing a red light indicator of a problem that means the PC won’t turn on, which is something that’ll be very familiar to those who’ve had an Xbox in the past.
A Redditor posted (see below) that their “Steam Machine was pretty cool for the 20 minutes that it worked”, detailing how things went wrong, and how the PC ended up displaying a ‘Red Line of Death’ and not booting – reminiscent of the ‘Red Ring of Death’ visited upon some unfortunate Xbox 360 owners (myself included).
The Redditor tells us that they played five minutes of No Man’s Sky before noticing an update for the Steam Machine, which they installed — and then the device fell over.
Well, the Steam Machine was pretty cool for the 20 minutes that it worked from r/steammachine
Post-update it failed to boot, and the owner was left looking at a red light on the right-hand side of the Steam Machine’s light bar. After a bit of digging, it was discovered that this indicates a ‘GPU failure’, as per Valve’s troubleshooting info on the Steam Machine’s LED.
The owner has contacted Valve for help, but at the time of writing, support hasn’t yet got back to them (or at least they haven’t updated the Reddit thread with the details of what’s happening).
This isn’t quite a sole complaint, as there’s another report of a GPU failure with the Steam Machine on the Steam Forums. But clearly, we shouldn’t go running for the hills in panic that this is going to be Valve’s very own ‘red ring’ controversy that casts a hellish blight across this hardware launch just yet.
Analysis: faulty KITT
While talk of the Redditor’s Steam Machine being ‘bricked’, meaning permanently dead, is premature, it’s not clear where things might go from here. Given that in the Redditor’s case it happened after an update, perhaps it’s reversible (the other post on Valve’s forums, where the PC immediately failed on first boot, sounds more definitively terminal).
In both cases, though, a GPU failure doesn’t sound good, and while it may be possible to resolve that via poking around and attempting a recovery with the PC, the buyer on Reddit is wisely awaiting instructions from Valve’s support team.
I’m betting this will be a return in the end (with both PCs), and I think that’s for the best, as I’d be worried if a device I bought had an initial problem like this, as I’d fear that it’s something that might resurface later on.
Of course, some point out that the problem is that furnishing the purchaser with a new unit may not be a speedy process, given the limited stock of the Steam Machine so far. But Valve will obviously have some contingency plans in place for potential returns, as they will inevitably happen.
That’s another thing to make clear here: just because we’ve seen a Red Line of Death (well, two) doesn’t mean everyone should be panicking about the quality of Valve’s hardware. There will be a percentage of faulty devices, that’s just reality, and currently, we have just a pair of reports.
If these problems keep on coming, though, that’s obviously a different matter, and we could be looking at a more difficult situation for Valve. Time will tell, but for now, let’s stay well clear of the mentioned hills.
At any rate, at least the red line looks a lot cooler than the red ring. It reminds me of KITT in Knight Rider, or the Cylons in Battlestar Galactica, though the light really should be pulsing from side to side, of course.
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