FAQs
Does Vodafone offer free shipping?
Yes, most orders come with Next Day delivery free of charge as default if you order through the online store – just make sure you place your order before 10pm to avoid any delays. Collection of your order is also free of charge. However, choosing a specific delivery slot will cost you £9.99, and making a purchase through the chat bot or call centre will incur an additional delivery fee of £6.99.
Can I switch to Vodafone from another provider?
Yes, customers who are currently with other providers can switch to Vodafone easily, and even keep their old mobile numbers, by simply going through the same process of selecting a new plan as existing customers would. During the setup, you’ll be asked if you’re a new or existing customer, and full support will be provided from here to make your transition as smooth as possible.
Does Vodafone cover my area?
Most of the UK receives coverage from Vodafone – the brand’s 4G covers more than 99% of the UK population, and 82% of UK Emergency Services calls are supported by the network. If you’re unsure whether or not you’ll get good coverage on the Vodafone network in your area, you can use the brand’s dedicated Network status checker to find out. Simply enter your postcode to see how good mobile and broadband connections are where you live, so you know you’re getting the speeds you’re after before you sign up.
What is the Vodafone returns policy?
Customers can send any items they’re unhappy with back to Vodafone so long as they do so within 14 days of their purchase. If your device is faulty, this rises to within 30 days of your purchase. Note that depending on what items you are returning, you may need to pay for return postage. Just fill in the returns form on the dedicated page and someone from their team will be in touch with further details.
How do I contact Vodafone?
Vodafone offers 24/7 customer service through a mix of its online chat bot, extensive help articles, and customer support call line. In order to get in touch with a member of the support team, you will need to ask the chat bot to speak with someone. Give a few more details of your issue, and you’ll be provided with the correct phone number to call.
Hints and Tips
Look for Vodafone deals: Vodafone regularly offers deals on Pay monthly, Pay as you go and SIM only plans, with dedicated sections for each of these on website. There is also a more general ‘Deals and Offers’ section. which also included deals on smart watches, tablets and refurbished tech. We’ve seen discounts of as much as £500 off selected handsets through these deals, so keep an eye out here for great ways to save.
Make the most of Vodafone Together: Vodafone Together is the official scheme that offers customers discounts when they combine their mobile and broadband plans. Signing up can save you £4 per month on your broadband and up to 30% on any pay monthly plans you add after signing up. You’ll also get a free year’s membership to McAfee Total Protection Antivirus, and you’ll also gain access to VeryMe Rewards.
Join VeryMe Rewards: Once you’ve taken out a plan through Vodafone Together, you’ll be signed up to VeryMe Rewards, the brand’s loyalty scheme. Members gain access to exclusive discounts on a number of popular high-street brands, as well as weekly treats such as discounted cinema tickets, coffee, restaurant meals and more. It’s a great way to start saving a little extra once you’ve combined your plans.
Buy refurbished tech: If you haven’t got a burning urge to buy new tech, you can shop refurbished gadgets through the dedicated section, where you can buy your tech at up to £216 cheaper than buying brand new. All refurbished devices are also covered with a lifetime service promise by default.
Use the trade-in service to sell old devices: If you’re replacing your old tech, you can trade in older models and be paid by your choice of bank transfer, monthly savings on your Plan, or credit to your account. Vodafone pays as much as £500 for selected handsets, plus you can earn up to £150 off the price of a new mobile by trading in a device in the same order.
Vodafone Advantage: Vodafone Advantage is the brand’s employee discount scheme, allowing NHS workers, Military staff, and members of the MoD to save on handsets and plans. Verify your status and you’ll get access to discounts such as 25% off selected pay monthly plans, 15% off tablets and SIM only plans, and more.
How to use Vodafone promo codes
1) Look through the selection of available Vodafone promo codes listed above and click “Get Code” next to the one you’d like to use.
2) Your unique code will appear in a new tab – copy it to your clipboard ready to use later.
3) Head back to your old tab to get to the Vodafone website and start shopping.
4) Add the products and plans you want to buy to your basket, then click on the basket when you’re ready to buy.
5) You’ll be brought to the checkout screen, where you will need to find the field marked “promo code”.
6) Paste your code in here and click “Apply” – your order total should be amended to reflect your savings.
7) Once your savings have been applied, proceed to place your order as normal.
How we source voucher codes
At TechRadar, we have a number of tools at our disposal to help us find the latest voucher codes. Our Vouchers team uses connections with big name brands, our affiliate networks, and the world wide web to source the latest & best codes for our pages. Each page is updated multiple times a week with sales info, exclusive codes negotiated by our Commercial team, and a number of ways to save on your next online order.
How we test voucher codes
Every code listed on TechRadar is tested before it’s added to our pages by our Vouchers team. We include a range of offers including student discounts, sale prices, free shipping, & more across a number of categories of products & services. Each code is checked to ensure it is accepted at the checkout, and you won’t find any one-time use or user-specific codes.
The expiry date and any terms & conditions of each code are also displayed on the page, next to or below the ‘Get Code’ button, for added clarity. Click the text that reads ‘Terms & Conditions’ to expand the corresponding area, where you can read more about any requirements your order will need to meet in order for your chosen coupon to be accepted.
What to do if a voucher code doesn’t work
We take the utmost care to verify every code before it’s uploaded, and include as much relevant information as we can find to make using our codes as straightforward as possible. However, sometimes codes expire or are amended before we’re able to refresh our pages, and codes may not work as intended.
Should you experience any issues, it’s always best to start by checking the terms & conditions on the page. Click “View terms and conditions” and the code area will expand. You’ll see all applicable criteria listed in this area. For example, you may not meet a required minimum spend (i.e. spend £20 or more); you may not have enough times in your basket (e.g. you have only selected 2 products when trying to redeem a 3 for 2 multibuy offer), or your chosen offer may only apply to a certain type of product (i.e. 10% off laptops).
If issues persist once you’ve checked that you’ve met any necessary requirements, you can get in touch with our support team by emailing coupons.techradar@futurenet.com. Please provide as much detail about your issue as possible – including which code you used and where you found it – and we’ll be in touch to provide support as soon as we can.
How we make money
All the money TechRadar makes through its voucher pages is earned through a commission-based model. We have deals in place with every retailer that has a voucher page on our site, and every time someone makes a purchase using one of our codes, we earn a percentage of the total basket value back in commission.
Thanks to this model, we can offer all of our codes & discounts completely free of charge. You’ll never be asked to pay a fee to redeem an offer on our site – all you’ll pay is the discounted price of the products or services you’ve chosen to buy.
If you want to find out more about TechRadar’s voucher pages, you can visit our dedicated page on How We Source Voucher Codes and How to Use Them for more information.
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james.pickard@futurenet.com (James Pickard)
