- YouTube TV users have spotted a $10 credit in their account settings following the platform’s recent drama with Disney
- The big catch is that this credit isn’t showing up for all users and is instead being issued out randomly
- Google initially promised $20 in credit, but it’s unclear if this will be applied at a later date
YouTube TV’s spat with Disney came to a dramatic conclusion last week when the platform dropped over 20 Disney-owned channels, leaving subscribers bitterly frustrated by this huge loss – but YouTube TV has already started issuing compensation.
Although Google hasn’t informed users about it officially, some have reported on Reddit (see below) that YouTube TV is offering $10 credits to your monthly bills for 6 months, allowing you to be compensated by up to $60 in total. After this period, your bill will return to the standard subscription fee, but despite being one of the best streaming services out there, there’s a slight catch.
10.00 Credit from r/youtubetv
You’d expect that this credit would apply to all YouTube TV subscribers, but it appears that not everyone is currently eligible for the credit, which is rubbing loyal customers the wrong way. Additionally, the $10 credit isn’t automatically applied to your monthly bill, which is another nasty catch, and is instead hidden in the account management page on YouTube TV’s desktop version.
Once you log into your YouTube TV account on desktop, you can check to see if you’re able to receive credit by going to ‘Settings’ and selecting ‘Membership’, and then ‘Manage Plan’. When you accept it, the $10 credit will then be applied to your monthly bill.
Given that YouTube TV users are losing a lot of content with the loss of several key Disney channels, $10 credit doesn’t seem enough to compensate for this huge loss for users. Since removing Disney-owned channels from the platform, YouTube TV has lost live channels such as ABC, Disney Channel, FX, Nat Geo, and more – not to mention the countless live sports channels which are some of YouTube TV’s most popular.
Initially, Google had initially promised YouTube TV users that $20 credit would be issued in compensation if Disney’s programming “remains unavailable for an extended period of time”, but so far only $10 is being applied to certain accounts. As it stands it’s unclear if this $10 is part of the initial $20 compensation promise, or if the remainder will come into effect at a later date.
The drama between the two companies surfaced due to a conflict over rates, which YouTube TV said would result in another subscription hike for users because of Disney’s sky-high asking prices. Disney retaliated in defense stating it was “the latest example of Google exploiting its position at the expense of their own customers”. “We invest significantly in our content and expect our partners to pay fair rates that recognize that value,” it added.
Are you a YouTube TV subscriber that’s been affected by this loss? Let us know your thoughts in the comments.
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rowan.davies@futurenet.com (Rowan Davies)
