Zerodha faces another technical glitch, users face Kite login issues

The Zerodha website displayed the error message ‘503 Service Unavailable. No server is available to handle the request.’

Traders on X (formerly Twitter) reported that the trading platform was not functioning even before trading commenced on Monday.

Responding to users, Zerodha stated, “We’re working fine. This seems like an ISP-related issue. Please try using an alternate internet connection and check. “

Another user reported, “We’re experiencing difficulties connecting with CDSL on the Zerodha app, which means I can’t sell my stocks right now. It seems to happen on the most crucial days.”

Zerodha responded to another concerned trader by saying, “Could you please do a hard refresh by pressing Ctrl + Shift + R, and check? If the issue persists, you can use the Kite app. Alternatively, you can try using an alternate internet connection and check.”

Meanwhile, earlier in January, Zerodha Co-founder and CEO Nithin Kamath, who has been facing the ire on social media over tech glitches, had said tech companies like theirs can’t have zero glitches as the business is time-sensitive and cater to a large number of users.

In 2023 alone, Zerodha admitted to at least 8 technical glitches with issues varying from login on the Kite app, display of orders and positions, and order placements.

To minimize the impact of any potential issues, he said they have made significant architectural changes over the years.

“This is one of the reasons why any incidents that happen affect a small % of users. But, given the demographics of our customers, we tend to get disproportionately large social media attention and press coverage. The exchange data however indicates that we have the least complaints among the top brokers as a percentage of our active customers at the exchanges. All that said, minimizing the probability of any issues is always at the absolute top of our list of priorities,” the billionaire broker had said.