Tech

NYT Strands today — hints, answers and spangram for Saturday, October 12 (game #223)

Strands is the NYT's latest word game after the likes of Wordle, Spelling Bee and Connections – and it's great fun. It can...

Quordle today – hints and answers for Saturday, October 12 (game #992)

Quordle was one of the original Wordle alternatives and is still going strong now nearly 1,000 games later. It offers a genuine challenge,...

AI tastebuds are better at identifying what’s in food than you

Picking out individual ingredients from a dish can be a fun, if difficult, part of a meal. Professional chefs and food scientists can...

How to Detect Call Avoidance Without Micromanaging

When call center reps avoid taking calls, it creates problems across your entire operation.  Customers get stuck on lengthy hold times, the call...

7 Causes of Call Center Burnout Any Employer Can Address

Call center burnout is a real phenomenon that affects your most dedicated employees. The harder someone is willing to work, the greater the...

Is Automated IVR Testing Reliable? Yes, With Oversight

Companies should conduct IVR testing routinely to ensure that their Interactive Voice Response (IVR) system is fully functional. Problems with IVR functionality, user...

8 Simple Call Center Best Practices That Require $0 Spend

If you have ever worked in a call center, then you know following best practices is really hard. For many teams, especially those...

AMD Reveals Fleet of Chips for Heavy AI Workloads

AMD announced the upcoming release of its most powerful AI chips to date, the Instinct MI325X accelerators, on Thursday. “Our goal is to drive...

Firefox Update Patches Exploited Vulnerability

Mozilla, the company behind the browser Firefox, issued a fix on Wednesday for a zero-day vulnerability they say has been exploited. NIST lists...

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